SSI Regional User Group

November 5 – 6, 2019 | Nashville, TN








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AC Hotel Nashville Downtown

Reservations can be made by visiting AC Hotel Nashville Downtown

UG 2019

You’re Invited!

We’re headed to one of the biggest healthcare hubs in America and we hope you’ll join us there. Register now for our Nashville User Group—a “can’t miss” event for any client interested in enhancing their user experience…and having fun along the way. Check out the end-user training on day one—NEW to the meeting this year!

Set in the heart of Nashville just steps away from the iconic music scene, this cutting-edge event delivers the perfect mix of education, entertainment and exploration for SSI’s valued users. Can’t join us in Nashville? Click here to learn more about our St. Louis event.

We’re pleased to offer our expanded and enhanced 2019 User Group Meetings with NO registration fees. We respectfully ask that if your plans do change you notify us as soon as possible by emailing We will send reminders and confirm your registration information the week prior to your event.

Event Registration

Agenda Conference

Tuesday, November 5

Room One: General Sessions and Industry Track

Room Two: Training Track Sessions (NEW THIS YEAR!)

Live training sessions designed to empower SSI end users. To take full advantage of this opportunity, please note the pre-requisites. The Beginner Biller Webinar is available at no cost on the SSI client portal. For assistance, please contact your facility SSI Administrator or SSI support at 1.800.820.4774.

Optional: Wifi will be available should you choose to bring a laptop to follow along in your system; however, training will teach as if the majority of the class does NOT have a laptop.

1:00 – 1:15

Room One: General Introduction / Welcome
1:15 – 2:00

Room One: Denial Management: Today and Future

Room Two: Advanced Biller Training

Topics include ID records, duplicating claims, File Folder, timely filing, rejected claims

Prerequisites: Participation in the Beginner Biller Training Webinar or end-user experience with the SSI Billing application

2:00 – 2:45
Room One: Patient Payment – Thought Leadership Session

Room Two: Payer Table Maintenance

Learn how to reduce your paper claim percentage by properly maintaining the payer table within SSI Billing

2:45 – 3:00


3:00 – 3:45

Room One: Best Daily Practices for Billing Managers

Room Two: Payer Table Maintenance

Learn how to resolve the common secondary claim edits seen within SSI Billing

3:45 – 4:30

Room One: HFMA Map Keys Session

Room Two: Enterprise Reporting

This interactive session will poll attendees and cover how to utilize the most requested reports


Songwriters Evening

Details coming soon

Wednesday, November 6

8:30 – 9:30

General Session: Opening Keynote

9:30 – 9:45


9:45 – 10:30

General Session: It’s All About YOU

An overview of SSI initiatives to enhance your client experience

10:30 – 11:00

General Session: Billing – Release Preview and Future Development

11:00 – 11:15


11:15 – 12:00

General Session: Client Showcase Presentation(s)

12:00 – 1:00


1:00 – 1:30

Room One: Patient Access Discussion

An interactive discussion about front end revenue cycle challenges and opportunities

Room Two: Managing Rejections

Attend this session to ensure you are using all of the rejection-related tools SSI makes available to our partners. Increase efficiencies by creating workflows for your rejections instead of individually working payer rejection reports. 

1:30 – 2:30
Room One: Product Management Speed Dating

In this highly interactive and collaborative session, participants will learn more about several of SSI’s newer solutions and provide real-world feedback

Room Two: Analytics Roundtable: Predicting the Future with Predictive Analytics

2:30 – 2:45


2:45 – 3:30

Room One: Rules and Regs

Panel discussion about SSI’s industry engagement and how we are addressing the challenges of today’s regulatory environment from cybersecurity to industry standardization

Room Two: Claims Status: All Payer 277s are Not Created Alike

Discussion of SSI’s options

3:35 – 4:15

General Closing Session: Rev Cycle Panel Discussion and Door Prize Raffles

AC Hotel Nashville Downtown